Canny Changelog
feedback.canny.io backs 3 GrowthDex tactics. This page exists so readers and crawlers can follow the evidence trail from source to tactic.
Original source
Cited GrowthDex tactics
- Bidirectional status sync between PM tool and feedback portalMap product-workflow status changes back to the customer-facing portal so requesters see movement without waiting for a manual roadmap update.
- Custom instructions for feedback auto-repliesTune automatic feedback acknowledgements with product context, tone rules, and canned answers so the first response buys trust instead of sounding generic.
- No-feedback-found audit for AI intake gapsKeep a visible queue of conversations where the AI found nothing so the team can inspect misses instead of blindly trusting automated intake.