# Front Help

- Canonical HTML: https://growth.iangoh.com/sources/front-help-help-front-com/
- Original source: https://help.front.com/en/articles/2255808
- Domain: help.front.com
- Latest check: 2026-05-28
- Channels: Customer Success, Email, Operations, Product, Support, UX, Website, Workflow

## Cited GrowthDex tactics

- [Convert email threads into portal conversations](/growth-ideas/convert-email-threads-into-portal-conversations/) - Backfill email support into the customer portal so buyers can track older requests in one place instead of splitting history across channels.
- [Customer labels on ticket statuses](/growth-ideas/customer-labels-on-ticket-statuses/) - Rename internal ticket states for the customer-facing portal so buyers see plain progress language instead of your team's workflow jargon.
- [Logged-in customer portal for request status](/growth-ideas/logged-in-customer-portal-for-request-status/) - Give customers a login-based request portal where they can submit issues, check status, and reply in one place instead of chasing scattered email threads.
- [Mirror account manager inbox into a shared support view](/growth-ideas/mirror-account-manager-inbox-into-shared-support-view/) - Keep direct customer emails visible in both the rep's inbox and the team inbox so service does not depend on one person staying online.
- [Required tagging before archive or move](/growth-ideas/required-tagging-before-archive-or-move/) - Force teams to tag a support thread before they archive or reroute it, so the queue keeps producing usable product and operations signal.
- [De-duplicate multi-inbox copies before cutover](/growth-ideas/de-duplicate-multi-inbox-copies-before-cutover/) - Set duplicate-handling rules before routing the same email to multiple shared inboxes so one customer thread does not turn into several internal copies.
- [Move conversation, not forward, for shared inbox handoffs](/growth-ideas/move-conversation-not-forward-for-shared-inbox-handoffs/) - When a support thread needs a new owner during a migration, move the conversation into the right shared inbox instead of forwarding a fresh copy.

## Related reading

- [GrowthDex Blog](/blog/)
- [All growth ideas](/growth-ideas/index.md)