Intercom Blog: How customer support sessions help us stay close to our customers (even as we scale)
intercom.com backs 1 GrowthDex tactic. This page exists so readers and crawlers can follow the evidence trail from source to tactic.
Original source
Intercom Blog: How customer support sessions help us stay close to our customers (even as we scale)
Cited GrowthDex tactics
- Cross-functional support sessions before roadmap guessingPut engineers, marketers, sales, and product managers into live support sessions so roadmap debates start with actual customer language instead of secondhand summaries.