# Intercom Blog: How customer support sessions help us stay close to our customers (even as we scale)

- Canonical HTML: https://growth.iangoh.com/sources/intercom-blog-how-customer-support-sessions-help-us-stay-close-to-our-cu/
- Original source: https://www.intercom.com/blog/customer-support-sessions/
- Domain: intercom.com
- Latest check: 2026-05-29
- Channels: Education, Product, Support

## Cited GrowthDex tactics

- [Cross-functional support sessions before roadmap guessing](/growth-ideas/cross-functional-support-sessions-before-roadmap-guessing/) - Put engineers, marketers, sales, and product managers into live support sessions so roadmap debates start with actual customer language instead of secondhand summaries.

## Related reading

- [GrowthDex Blog](/blog/)
- [All growth ideas](/growth-ideas/index.md)