Intercom Help: Conversational support report
intercom.com backs 2 GrowthDex tactics. This page exists so readers and crawlers can follow the evidence trail from source to tactic.
Original source
Cited GrowthDex tactics
- Retroactive proactive message tagging for support analysisTag proactive support messages by issue type and sender, then retroactively clean up old sends so support-impact reporting starts telling the truth.
- Support funnel Tried to Resolve gap reviewReview the gap between 'Tried to Resolve' and 'Resolved' every week so self-serve content is judged by whether it actually prevents the human handoff.