# Intercom Help: Conversational support report

- Canonical HTML: https://growth.iangoh.com/sources/intercom-help-conversational-support-report-intercom-com/
- Original source: https://www.intercom.com/help/en/articles/5652381-conversational-support-report
- Domain: intercom.com
- Latest check: 2026-05-30
- Channels: Analytics, Help Center, Lifecycle Messaging, Operations, Support

## Cited GrowthDex tactics

- [Retroactive proactive message tagging for support analysis](/growth-ideas/retroactive-proactive-message-tagging-for-support-analysis/) - Tag proactive support messages by issue type and sender, then retroactively clean up old sends so support-impact reporting starts telling the truth.
- [Support funnel Tried to Resolve gap review](/growth-ideas/support-funnel-tried-to-resolve-gap-review/) - Review the gap between 'Tried to Resolve' and 'Resolved' every week so self-serve content is judged by whether it actually prevents the human handoff.

## Related reading

- [GrowthDex Blog](/blog/)
- [All growth ideas](/growth-ideas/index.md)