Productlane Docs: Customer Support Portal
productlane.com backs 3 GrowthDex tactics. This page exists so readers and crawlers can follow the evidence trail from source to tactic.
Original source
Cited GrowthDex tactics
- Productlane all-sources toggle before support portal blind spotsTurn on requests from all sources before you push customers to the support portal so the page shows the full cross-channel history instead of a misleading slice of portal-native threads.
- Productlane client-specific roadmap inside the support portalAttach selected Linear issues and projects to a client-specific portal view so each account sees the roadmap context that matches its own requests instead of one generic public board.
- Strict company scope for multi-client support portalsUse strict company scoping on a customer portal when you serve multiple clients, so each account only sees its own threads and request history.