Checklist auto-resolves from real product events
Mark onboarding steps complete from actual user behavior instead of making customers click a fake checkbox after they already did the work.
Why this can grow a startup
Manual checklists become theater when the product already knows what the user completed. Auto-resolve keeps the checklist honest. It reduces duplicate effort, makes progress feel earned, and gives the team better completion data because the step is tied to a real event or attribute instead of a courtesy click.
Company example
Intercom checklists can auto-resolve steps from product events, user attributes, event attributes, and Product Tour engagement.
Source and metric
Source: Intercom Help: Checklists explained
Intercom supports auto-resolve rules from product events, attributes, and tour engagement at the step level.
Source discovered: May 29, 2026
When to use it
Use this when Onboarding, Product, Lifecycle is relevant to activation, lifecycle, product education and you can run a bounded test with a medium budget.
When not to use it
Do not use it as a substitute for customer evidence, a clear owner, or a measurable stop condition. Local platform rules and market behavior still need checking.
Founder checklist
- Read Intercom Help: Checklists explained and identify what is directly supported.
- Choose one channel context: Onboarding, Product, Lifecycle.
- Define the test around Intercom supports auto-resolve rules from product events, attributes, and tour engagement at the step level..
- Set an owner, evidence window, and stop condition before launch.
Explore the context
Apply this with an operator
Connect activation, customer value, retention, and referral into one measurable loop.