Private help-article login redirect before publish
Set a real login-page redirect before you hide help articles behind a user-only gate, so the reader lands on the answer after authentication instead of at a dead end.
Why this can grow a startup
Private docs often fail in a boring way. The team marks the article as user-only, but the visitor who finds or shares the link hits a blank wall because the login handoff was never finished. A configured redirect keeps the support path intact. It protects private content without turning the answer surface into a trust leak for prospects, customers, or teammates passing links around.
Company example
Intercom says user-only articles can redirect visitors and leads to the product login page, and warns that no redirect happens if the login URL is missing.
Source and metric
Source: Intercom Help · Browse Intercom Help tactics
Intercom only redirects private-article visitors when a login page URL is configured
Source discovered: May 28, 2026
When to use it
Use this when Support, Website, Customer Success is relevant to friction removal, private docs, brand trust and you can run a bounded test with a free budget.
When not to use it
Do not use it as a substitute for customer evidence, a clear owner, or a measurable stop condition. Local platform rules and market behavior still need checking.
Founder checklist
- Read Intercom Help and identify what is directly supported.
- Choose one channel context: Support, Website, Customer Success.
- Define the test around Intercom only redirects private-article visitors when a login page URL is configured.
- Set an owner, evidence window, and stop condition before launch.
Explore the context
Apply this with an operator
Connect activation, customer value, retention, and referral into one measurable loop.