Required tagging before archive or move
Force teams to tag a support thread before they archive or reroute it, so the queue keeps producing usable product and operations signal.
Why this can grow a startup
A lot of support analytics fail because categorization is optional when the team is busy. Front's required tagging rule moves that discipline into the workflow itself. If a conversation cannot be moved or archived without a tag, the queue starts generating cleaner topic data, cleaner routing, and better evidence for product decisions. The move is simple, but it turns support from memory-driven anecdote into something the team can actually measure.
Company example
Front's required tagging rule prompts teammates to add approved tags before they can archive or move conversations in the targeted inboxes.
Source and metric
Source: Front Help · Browse Front Help tactics
Required tagging blocks archive or move actions until the conversation is tagged, while still preserving automated archive rules.
Source discovered: May 28, 2026
When to use it
Use this when Support, Operations, Product is relevant to feedback loop, support ops, queue hygiene and you can run a bounded test with a free budget.
When not to use it
Do not use it as a substitute for customer evidence, a clear owner, or a measurable stop condition. Local platform rules and market behavior still need checking.
Founder checklist
- Read Front Help and identify what is directly supported.
- Choose one channel context: Support, Operations, Product.
- Define the test around Required tagging blocks archive or move actions until the conversation is tagged, while still preserving automated archive rules..
- Set an owner, evidence window, and stop condition before launch.
Explore the context
Apply this with an operator
Choose product surfaces that compound distribution without hiding weak activation or retention.